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Top Features Your Next DMS Should have

A dealer management system (DMS) can simplify daily tasks, streamline operations, and ensure faster, harmonized results, making it essential for heavy equipment dealers to choose the right DMS with key features.
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Make Service Management Easier with Vizybility’s Work Orders

Because running a smooth service department shouldn’t be a headache.

A Complete Service Management Module

Managing service work doesn’t have to feel overwhelming. Vizybility’s Work Orders Module helps you track, manage, and complete service jobs from start to finish, with all the details right in one place. From backlog management to segmented work orders and real-time service updates, we give your team the tools to keep things moving smoothly without the extra hassle.

Work Orders 

When you create a work order, you’re bringing together all the essential elements of your service operation. With Vizybility, it’s all organized—from parts and labor to customer details and billing—so nothing gets missed.

Segmented Structure

Divide work orders into segments for easier tracking and billing. Whether you’re handling regular maintenance or unexpected repairs, segmenting allows for more flexible management.

Real-Time Tracking

Stay on top of what’s happening in your shop or the field, with live updates that ensure all team members are aligned.

Everything in One Place

The work orders module tracks all tasks, parts, and labor, helping you manage every job more effectively.

Work Order Overview

Backlog Management

Ever find something on a machine but can’t deal with it right away? With our backlog system, you can track all those ‘fix it later’ issues so nothing slips through the cracks. When it’s time to address them, pull them into a work order.

Organized Repairs: Keep a running list of outstanding repairs for each machine, sourced from inspections, field techs, sales reps, and more.

Snap & Add: Technicians can snap a photo and add it directly to the backlog from the field, with automatic notifications to supervisors.

Easy Review: When you’re ready to tackle them, backlog items can be easily pulled into a work order to be handled.

Parts Requisitions

No more running back and forth to request parts. With our Parts Requisition system, techs can order parts right from their mobile devices, and those requests automatically get linked to the work order.

Mobile and Web Access

Whether they’re in the yard or out on the job, techs can submit parts requests easily.

Seamless Integration

The system turns requisitions into purchase orders and links everything back to the work order, keeping all the details in one place.

Feedback Loop

Parts teams can send updates on delivery and availability directly to techs and service managers, making sure everyone stays in sync.

Preventative Maintenance and Service Planning

Based on 20 years of experience in the service and contract management area of dealerships, the Vizybility Service Module is flexible and integrated to provide any dealer with fast, easy, detailed and powerful service planning options.   The Service Module can plan services and repairs for any and all machines registered in the Vizybility Asset database whether dealer inventory or customer fleet

SERVICE PLANS

Vizybility provides a system with machine or model specific service plans, allowing you to create detailed projections of operating cost and scheduled events

SERVICE EVENTS

Service Events are scheduled and detailed services such as PM events, planned component replacements or expected repairs.  Each contains expected parts and labor for detailed costing

SCHEDULING

Each service event in the machine's service plan is scheduled and forecast.  This creates a detailed fleet plan of work requirements and an easy to execute PM program

WORK ORDER INTEGRATION

Each scheduled service event is added to a work order and can be supplied with ready-to-go parts orders.  Completing the work order automatically schedules the next event

OPERATING COST

The Service Planning system can provide a forecast total cost for each machine or type.  Allowing you to price service contracts or rental rates with a solid Total Cost of Ownership (TCO)

INSPECTIONS

The Service Events module connects to the Inspection module, allowing you to assign customized inspections to the each service event.  

GPS Telematics Integration

Integrating OEM and Third Party Telematics data through AEMP 2.0 Protocol
The integration with your OEM equipment provider's telematics system is seamless.  It feeds current location and machine hour information into the Vizybility DMS system.  Now sales, rental and service departments have current information on each piece of equipment for billing and service planning.  Current hours drive the Service Planning system with accurate usage rates and scheduled service dates. 
OEM telematics integration with Location, Machine Hours, Fuel and Codes
Integration with third party telematics platfroms supporting AEMP 2.0 API protocol or custom API integration
In House available Orbcomm GT1020 and other telematics hardware options to reduce your operating costs.
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